Lucky Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
Best PlaceJuice Reviews
I was as “walk-in” at 5:15pm on a Monday for a gel pedicure. They were able to get me in right away! I did the usual thing where you chose a color from the plastic fingernail swatches (pink for summer!) and the nice lady, Sam, asked me to sit in the massage chair and soak my feet in the pedicure tub. I don’t know how they did it, but the temperature was ON POINT. Not too hot, not too cool. This is the first place I’ve ever been that got it right on the first go-round.
I chose the $38.00 basic pedicure with gel add-on (extra $13). The nail tech took off all of my old gel polish from **January** ????, cleaned up my nails by buffing and filing and cutting them. After that, she applied some nice-smelling exfoliating scrub and scrubbed away at my dry, pasty leg skin and calloused feet.
After all the exfoliation, she applied this really cool mask stuff that I feel like made all the difference. After she rinsed-off the mask, she applied the usual lotion and I had one of the best leg and foot massages ever. Per the usual routine, Sam painted my toenails and did the gel UV light thing.
I feel like everything was really routine (a GOOD thing) and there were no surprises (also a good thing!). If anything, there is a delightful mask surprise in between my exfoliation and lotion, which I did not expect but I actually really loved and look forward to the next time I go!
Five stars!
This was my first visit for a gel fill. I had Lisa and highly recommend her. She listened to what I wanted and did exactly that! I had a disaster from a previous salon she had work around. Plus she did extra details like my cuticles. No one else ever touched the cuticles. They were dry and cracking.
I don’t even remember how many years I’ve been coming here. Love all of them! Always do a great job. If for some reason my polish chips (rare) I go back and they fix it free.
Absolutely the worst experience I’ve ever had a nail salon! DO NOT COME HERE. I booked an appointment over the phone & asked for a French nail gel manicure with their thickening powder & emphasized many many times that I wanted them short & natural. Not only was the attitude of the nail technician pushy, sassy & rude, but she also completely ignored all of my requests & glued long fake nails on me. (I was very confused!) & then she messed up my right thumb nail with a large black smudge & instead of fixing it properly & professionally, she chose to do a lazy, uneven swipe of white nail polish & called it “good”…it doesn’t even match the pre-white fake nails she decided to glue on. & then when it came time to pay at the front, they tried to charge me a lot more for the “fake nail” even though I asked for a French nail GEL MANICURE with thickening powder. I did not ask for ANY fake nails to be glued on. & when I explained this at the front desk, they argued & were pushy & rude instead of apologetic & I am truly baffled by their lack of basic customer service.
First time at Lucky's, Kathy did an amazing job on my dip manicure! I've been to several of the nail salons in Auburn and haven't found consistently good technicians. Crossing my fingers that when I go back in 3 weeks Kathy will be my tech again or one of the others will be just as good.
Love it here. Kim is the best! My nails last a full 3 weeks and they still look good when I go in for a fill! I recommend this place and her whenever I can.
T did so good with my nails today ! Have been going to this place recently and all the ladies in here are always so kind !
Helen and her staff are very professional, work is high quality.
Quick Facts About Lucky Nails
Lucky Nails Place has several strengths that have been highlighted in the comments. One of the key strengths is the efficiency and promptness of their service. According to one comment, the customer was able to be taken in as a walk-in right away and did not have to wait for a long time. This indicates that the salon is well-staffed and able to handle a high volume of customers.
Another strength is the skill and attention to detail of the nail technicians. Multiple comments mention that the technicians are able to deliver exactly what the customer wants, whether it is a specific nail design or addressing specific concerns like cuticles. This shows that the staff is trained and knowledgeable in their craft, and they take the time and effort to listen to the customers' preferences and deliver accordingly.
The salon also seems to provide a comfortable and enjoyable experience for its customers. Comments mention the comfortable massage chairs, the pleasant temperature of the water, and the relaxing foot and leg massages. A good ambiance and attention to customer comfort are important factors in creating a positive experience, and Lucky Nails Place seems to excel in this aspect.
Additionally, the salon offers a variety of options for nail services. Customers can choose from basic pedicures to more advanced gel treatments, allowing them to select the level of service that suits their preferences and budget. This range of options caters to a wider customer base and ensures that there is something for everyone.
Furthermore, Lucky Nails Place appears to have a good customer service policy. One comment mentions that if there is any issue with their polish, the salon fixes it free of charge. This shows that the salon values customer satisfaction and is willing to go the extra mile to ensure that customers are happy with their service.
While Lucky Nails Place has many strengths, there are also a few weaknesses that have been mentioned in the comments. One customer had a negative experience where their specific requests were not met, and the staff was rude and unapologetic when the issue was raised. This highlights a lack of attentiveness and customer service skills in certain individuals at the salon.
Another comment mentions that there is inconsistency in the quality of technicians. While one customer had an amazing experience with a particular technician, there is no guarantee that they will get the same technician during their next visit. This lack of consistency could be a potential weakness, as customers may have varying experiences depending on the technician they are assigned.
In conclusion, Lucky Nails Place has several strengths that include prompt service, skilled technicians, a comfortable atmosphere, and a range of services. These strengths contribute to positive customer experiences and customer satisfaction. However, it is important for the salon to address weaknesses such as inconsistencies in quality and customer service in order to maintain and improve their reputation.
Place Pictures
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
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| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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